TERMS AND CONDITIONS

 

1. INTRODUCTION

1. These Terms and Conditions (hereinafter referred to as the “Terms”), as well as any other documents posted on the 321win.co website (hereinafter referred to as the “Website”, “Casino”, “We”), govern the use of the online casino and define the interaction between the User (hereinafter referred to as “User”, “You”) and the Casino.

2. By using or visiting any section of the 321win.co website, as well as opening an account on the website, you agree to:

• the terms and conditions;
• the personal data protection policy;
• the privacy policy;
• the rules of any of the games;
• the terms of promotions, bonuses, and special offers presented on the website.

All of the above documents are hereinafter referred to as the "terms." Please read the terms carefully before accepting them. If you do not agree with them and do not intend to comply with them, do not open an account and stop using the website. Continuing to use the website will be considered your acceptance of these terms.

 

2. CHANGES TO THE TERMS

1. The company reserves the right to change, edit, update, and amend any terms for various reasons, including commercial, legal, and customer service purposes. The current terms and their effective dates are posted on our website. We will notify clients of any changes, additions, or amendments by publishing the new version of the terms and conditions on the website. It is the responsibility of players to review the updated terms. The company recommends that clients regularly check for updates to the terms. The company also reserves the right to make changes to the website, software, service provision, as well as modify the requirements necessary to access and use the services at any time and without prior notice, in accordance with applicable law.

2. If you disagree with the changes made, you may stop using our website and close your account. Continuing to use any part of the website after the updated terms and conditions have come into effect will automatically be considered your agreement and acceptance of these revised terms, including any additions, deletions, replacements, or other changes to company information, regardless of whether you received a notification or reviewed the updated terms.

 

3. LEGAL REQUIREMENTS

1. No one under the age of 18 or the legal age for participating in gambling activities as defined by the laws of the applicable jurisdiction is permitted to use our website services. Use of the website by individuals below the allowable age is considered a violation of the terms. The company reserves the right to request proof of your age at any time to ensure that the website services are not being used by minors. In the absence of proof of age or in cases of suspected use by underage individuals, the company has the right to suspend your account and deny service.

2. Online gambling may be illegal in certain jurisdictions. You acknowledge that the Casino does not provide legal advice and does not guarantee the legality of its services. It is the user's responsibility to determine whether using the website’s services is legal under the laws of their jurisdiction, assuming all risks and responsibility. The Casino is not liable for any illegal or unauthorized use of its services by the user.

3. The company does not intend to provide services that may violate the laws of your jurisdiction. You confirm and guarantee that the use of the website's services complies with all applicable laws, statutes, and regulations. The company is not responsible for any illegal or unauthorized use of its services by you.

4. The company prohibits opening accounts or depositing funds by users who are citizens, residents, or are physically located in the following territories:

• United States of America
• Spain
• Italy
• France
• United Kingdom
• Portugal
• Germany
• Hungary
• Netherlands

5. The list of countries may be changed by the company without prior notice. You agree that you will not open an account or attempt to use your account if you are a citizen of or located in one of these jurisdictions, otherwise, your account will be blocked. The company reserves the right to unilaterally decide on the payout of deposits and any other funds from blocked accounts.

 

4. ACCOUNT REGISTRATION

1. To use the Casino's services, the User must register on the Casino's Website by providing an email address and selecting a password to access the gaming account, as well as providing other necessary personal information such as name, date of birth, and phone number.

2. All information provided during the registration of the gaming account must be accurate. The Casino reserves the right to request documents at any time to verify the authenticity of the User's profile information, including but not limited to copies of a passport, ID card, or payment card. If for any reason the User is unable to provide such documents, the Casino may suspend the gaming account until the documents are provided or permanently close the account if they are not submitted.

3. The User confirms that when registering on the website, they provide accurate and truthful information and agree to update their personal information in case of any changes. Failure to comply with this requirement may result in restricted access, cancellation of transactions (including bonuses and winnings), account blocking, or inability to recover a password.

4. The client confirms that they are at least 18 years old and have reached the legal gambling age as established by the laws of their jurisdiction.

5. If we are unable to verify that you have reached the legal age, we have the right to suspend your account, and all bets may be canceled and winnings voided.

6. When registering, the client must provide a username and password. The client is responsible for the security and confidentiality of this information. The User should not disclose their personal data. Our casino is not responsible for any misuse of the account by third parties if the client has shared their personal data.

7. Only one account per player, residence, IP address, or device is allowed. If a user attempts to create multiple accounts, all such accounts may be blocked or closed, and bets canceled. Deposits, winnings, and bonuses received through duplicate accounts may be voided. If a new account needs to be created, such as due to loss of access to the primary account, the user must submit a request to [email protected]

8. If the creation of an additional account is due to the loss of access to the first account or another valid reason, the User must immediately notify the Casino staff. Otherwise, the Casino reserves the right to close or block the duplicate account.

9. After a new account is opened, the old one will be blocked. If the user notices that they have multiple accounts, they must immediately notify the Casino. Otherwise, the player's accounts may be blocked.

 

5. ACCOUNT VERIFICATION

1. The Casino has the right to conduct additional procedures and use additional means to verify the identity of the client when processing withdrawal requests and when crediting deposits.

2. The Casino reserves the right to limit actions on your account during the verification process.

3. If the information you provided is false, inaccurate, misleading, or incomplete, or if it does not match your passport data, we have the right to immediately block your account and deny you access to the services of the website, as well as take any other actions at our discretion.

 

6. ACCOUNT

1. After opening a gaming account, the User must not disclose their username and password to anyone.

2. If you have lost or forgotten your account details, you can reset your password by clicking the "Forgot Password?" button located below the login window.

3. You are fully responsible for the security of your password, as well as for all actions and transactions carried out from your account. Additionally, you are responsible for any losses in your account resulting from the actions of third parties.

4. You agree to promptly notify the company of any unauthorized access to your account or any security breaches at [email protected]. You also agree to provide the company with evidence of such access if required. The company is not liable for any damages caused to you as a result of unauthorized use of your username and password by another party or unauthorized access to your account, regardless of whether such actions were sanctioned by you or occurred without your knowledge.

 

7. DEPOSITS

1. The Casino is not a financial institution. Funds in the client’s account do not accrue interest and cannot be converted between the currencies available on the website.

2. The User can participate in games on the site only if there are sufficient funds in their account.

3. To top up the account, the User can transfer funds from their personal e-wallet or bank account using one of the available payment systems. Only bank cards or e-wallets owned by the User may be used for deposits. The name on the bank card, as well as the personal information in the profiles of any other payment methods used for deposits or withdrawals, must match the User's personal information. If this condition is violated during a security check, all winnings may be confiscated, and the account may be blocked.

4. Users are prohibited from transferring funds to the gaming balances of other website users or receiving money from other users' accounts into their gaming balance. Gaming accounts cannot be transferred to third parties. Users are also prohibited from selling, buying, or in any way transferring their gaming account or the account of another user.

5. In the case of suspicious or fraudulent deposits, including the use of stolen credit cards or any other fraudulent actions (including chargebacks or payment cancellations), as well as deposits made for the purpose of exchanging between payment systems, the Casino reserves the right to block the gaming account, cancel all payouts, and recover any winnings. The Casino also has the right to notify the relevant authorities or organizations (including credit reporting agencies) of payment fraud or other illegal activities. Furthermore, the Casino reserves the right to involve collection agencies for the recovery of payments.

 

8. WITHDRAWALS

1. You can request a withdrawal at any time, provided that all payments to your account have been verified for any unacceptable actions and none have been canceled or reversed.

2. We review withdrawal requests within 24 hours, striving to process them as quickly as possible. If additional verification is required from the provider, the withdrawal timeframe may be extended to 30 days.

3. In the case of suspicious activity, further verification may be needed, and the withdrawal period may be extended to 180 days.

4. The Casino reserves the right to verify the user's identity at any time before processing a withdrawal and to suspend all withdrawals until this verification is completed. If false personal information is established, the withdrawal may be declined, and the gaming account may be blocked. The identification procedure includes submitting a copy or digital photograph of an identity document. If the account was funded using a plastic card, copies of the front and back of the card must be provided. The card number must clearly display the first six and last four digits (if the card number is embossed, the same digits should be hidden on the back), and the CVV2 code must be obscured.

5. External payment processors and the user's bank may charge fees for processing withdrawals. When funding or withdrawing with currency conversion, the difference will be deducted according to the exchange rate at the time of the transaction.

 

9. COLLUSION, MISLEADING ACTIONS, FRAUD, AND CRIMINAL ACTIVITIES

In consideration of the right to use the services of the website, the user guarantees, confirms, agrees, and undertakes that:

•They are at least 18 years old or of the legal age permitted for participating in gambling in their jurisdiction, and have full legal capacity.
• They are the lawful owner of the funds deposited into their gaming account. All information provided during registration or later, including transaction data requiring deposits, is true, current, and accurate, and matches the name on credit/debit cards or other accounts used for depositing or withdrawing funds.
• The source of the funds is not criminal, illegal, or unauthorized.
• They do not dispute previously conducted transactions and do not deny or reverse payments, which could lead to chargebacks by a third party and incur legal liability.
• They use the services solely at their own discretion and risk. The user is not entitled to make claims against the Casino regarding their losses, damages, or losses.
• They are aware of the risk of losing money while using the services of the website and assume full responsibility for any associated losses. They fully understand the general methods, rules, and procedures for providing services and games online. The user understands that they are responsible for the accuracy of their bets and games and agrees not to take actions that may harm the reputation of the Casino.

1. We reserve the right to suspend, withdraw, or cancel any payouts or winnings related to bonus funds obtained from the company, such as experience points or bonuses, if we have suspicions of attempts to abuse them.

2. The Casino will take all reasonable measures to prevent and detect collusion and its participants; appropriate measures will be applied against such individuals. We are not liable for any losses or damages incurred by you or other players as a result of collusion, fraudulent actions, illegal operations, or deception. Any actions on our part in this regard will be carried out at our discretion.

3. Users are prohibited from using the services or software for any illegal or fraudulent activities, including money laundering, in accordance with the laws of their jurisdiction. The company reserves the right to suspend or block your accounts in the system and retain funds at any time. In such cases, you waive any claims against the company.

4. The Casino reserves the right to block a user’s gaming account and deny access to the services of the website at any time without prior notice and without compensation for the funds in the account if there are suspicions of the user’s involvement in fraudulent activities. The Casino also has the right to notify the relevant authorities. The user is obliged to cooperate with the Casino in investigating this situation.

 

10. OTHER PROHIBITED ACTIONS ON THE WEBSITE

1. It is prohibited to use offensive or aggressive communication, profanity, threats, demeaning remarks, or violent actions towards other players and staff.

2. If a player contacts the Casino support service without any queries or questions related to the Casino and sends spam in the chat, the chat with such a player may be blocked on the Casino website. However, the player will still have the option to contact via email at: [email protected].

3. Uploading information to the site in such a volume that could cause disruptions in its operation is prohibited, as well as performing any actions that may affect the functioning of the website, such as using or distributing viruses or similar malicious programs. Mass information distribution is strictly prohibited. Interfering with, distorting, deleting, or otherwise altering any information posted on the website is also forbidden.

4. The user agrees not to hack, attempt to hack, or gain access to the Casino's security system, nor to bypass it. If the Casino has grounds to suspect that the user has attempted or is attempting to hack, gain access to, or bypass the security system or software of the Casino, access to the services of the website will be restricted, and the gaming account will be immediately blocked. The Casino also reserves the right to notify the relevant authorities.

5. We are not responsible for any losses or damages that you or a third party may incur as a result of IT malfunctions caused by attacks, viruses, or other harmful materials while using the website or downloading any materials or links posted on the website.

6. The company has the right to conduct checks and audits of bets placed by the player. If, during the verification, it is established that the player engaged in fraudulent activities or exploited vulnerabilities or errors on the site for personal gain, the company may restrict access to the website and temporarily or permanently block the user's account. The decision regarding the payout of the balance in such cases is made by the company unilaterally.

 

11. ACCOUNT BLOCKING

1. The user has the right to close their account at any time by sending a request via email to: [email protected]. In the subject line of the email, please indicate "Account Blocking." In the body of the message, include your username, the reason for blocking the account, and the desired duration of the block.

2. Until you receive confirmation of the closure of your account, you are responsible for any activity on your account from the time the email is sent until the complete deletion of your account by the company.

3. The company reserves the right to charge any fees or amounts owed to the company before closing your account. In the event of deletion, blocking, or cancellation of your account, any funds remaining at the time of account closure will not be refunded, and no other funds, such as bonuses or additional points, will be credited or cashed out. Further access to your account will be impossible.

4. The company has the right to cancel withdrawals to conduct checks and audits of bets if they raise suspicions. During the verification process, access to the account may be restricted until all circumstances are clarified.

 

12. SYSTEM ERRORS

1. In the event of a system failure or game error, the company will take all possible measures to rectify the situation promptly. We do not take responsibility for IT malfunctions caused by the equipment used by you or other players to access the website, nor for failures in the operation of your internet service provider or the providers of other players.

 

13. RESPONSIBILITY

1. The player agrees that the decision to use the services or not is entirely up to them, and they do so solely at their own discretion, choice, and risk.

2. The company is not liable for contracts, torts, negligence, damages, or losses incurred, including loss of data, income, prestige, reputation, as well as any losses that we cannot foresee. The company also takes no responsibility for the content of any websites accessed through our website.

 

14. INTELLECTUAL PROPERTY OBJECTS

1. The content of the website is protected by copyright and other proprietary rights owned by the Casino or used under license from third-party rights holders. All materials contained on the website may be downloaded only to one personal computer and printed exclusively for personal and non-commercial use.

2. Under no circumstances does the use of the website grant the User any rights to intellectual property, including copyrights, know-how, or trademarks owned by the Casino or any other third party.

3. Any use or reproduction of trade names, trademarks, logos, or other creative materials presented on this website is prohibited.

 

15. COMPLAINTS AND NOTIFICATIONS

1. If you wish to file a complaint regarding the website, you must contact customer support in a timely manner to discuss your complaint.

2. In the event of any dispute, you agree that the records on the server will be considered final evidence for determining the outcome of any claim.

3. You agree that the results of games on the website are determined by our random number generator, which randomly generates events, and you accept the results of all games. In case of discrepancies between the game results on your computer and the results on our server, the results on the server will be final and binding. If discrepancies arise between the information displayed on your screen and the balance on your account, the balance recorded on the company's server is deemed correct, and this decision will be final and binding. Any amounts from your account may be lost in the event of human error or technical malfunction.

 

16. FORCE MAJEURE

1. The company is not liable for failure to perform or delay in fulfilling its obligations if caused by force majeure circumstances. Such circumstances include natural disasters, wars, civil disturbances, disruptions in public communication networks or services, industrial disputes, DDoS attacks, and similar internet attacks that may affect the fulfillment of obligations.

2. During the duration of force majeure circumstances, our operations are considered suspended, and obligations are deferred. We will use all available resources to terminate the force majeure circumstances or find solutions that will enable the company to fulfill its obligations despite the difficulties encountered.

 

17. LINKS

1. The Casino website may contain links to other sources that are also not under our company's control and may not be mentioned in these terms. The company is not responsible for the content of third-party websites, the actions or inactions of their owners, as well as for the advertising and sponsorship placed on those sites. Hyperlinks to other sites are provided solely for informational purposes. The use of such links is at your own risk.

 

18. INTERPRETATION

1. This text is written in Russian. Any interpretation should be based on the original Russian language. In the event of translations of the terms, documents, or notifications into other languages, the Russian version takes precedence.